We have compiled a comprehensive list of resourceful information for our clients, covering questions on general information, product information, order related questions, delivery and shipment, returns and refunds as well as technical related questions.
There are several ways in which you can contact Crystal Direct:
Submit a contact form via our Contact page.
Send us an email at info@crystaldirect.co.za
Call us on +27 (21) 854 4040, WhatsApp: +27 79 491 3817
Visit us at Western Cape:
Glass & Crystal Megastore, 10 & 11 Prestige Place, Henry Vos Close, ASLA Business Park, Strand,
Trading Hours: Mon – Fri 08:00 – 16:30, Sat: 9:00 – 12:30, Sun: closed
Office Trading Hours: Mon – Fri 08:00 – 16:30, Sat-Sun: closed
Visit us at Gauteng:
Unit 11, Dawn Park, Tugela Street, Pomona, Kempton Park, Trading Hours: Mon- Fri 08:00 – 16:30, Sat-Sun: closed
Contact details for the Sales department:
Western Cape: +27 (66) 072 9657
Gauteng: +27 (72) 597 4984
Contact details for the Account department:
+27 (079) 877 0488
Glass & Crystal Megastore, 10 & 11 Prestige Place, Henry Vos Close, ASLA Business Park, Strand, Trading Hours: Mon – Fri 08:00 – 16:30, Sat: 9:00 – 12:30, Sun: closed
Office Trading Hours: Mon – Fri 08:00 – 16:30, Sat-Sun: closed
Unit 11, Dawn Park, Tugela Street, Pomona, Kempton Park, Trading Hours: Mon- Fri 08:00 – 16:30, Sat-Sun: closed
To stay updated on our latest products, special offers, and industry insights, you can:
You can check our current job openings by visiting our Careers page (link) on our website. If there are no listings available, you’re welcome to send your CV and cover letter to our HR department at cv@crystaldirect.co.za for future opportunities.
Follow us on social media and LinkedIn to stay updated on new positions.
At Crystal Direct, we take your privacy seriously. Our Privacy Policy outlines how we collect, use, and protect your personal information. We ensure that your data is handled securely and used only for purposes such as processing orders, improving our services, and communicating relevant updates.
For full details, please visit our Privacy Policy page on our website or contact us at info@crystaldirect.co.za for any privacy-related inquiries.
At Crystal Direct, we strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, please review our return and refund policy below:
Returns: Products can be returned within 7 days of purchase, provided they are unused, in their original packaging, and in resalable condition.
Damaged or Defective Items: If you receive a damaged or defective item, please notify us within 48 hours of delivery with photos as proof. We will assess the issue and arrange a replacement or refund.
Customized Products: Items with custom branding or engraving are non-returnable, except in cases of manufacturing defects.
Refunds: Once we receive and inspect the returned item, approved refunds will be processed within 7-10 business days through the original payment method.
Return Process: To initiate a return, please contact our team at info@crystaldirect.co.za with your order details.
For full details, visit our Returns & Refund Policy page or reach out to our customer service team for assistance. Contact us
Yes, we do! We offer gift cards as well as customized corporate gifting solutions tailored to your needs. Whether you’re looking for elegant glassware gifts for clients, employees, or special occasions, we can help. Contact us at info@crystaldirect.co.za or call us to discuss your requirements. Contact Us
If you’re unable to find the product you’re looking for on our website, don’t worry! Our team is here to help. You can:
We can also assist you in sourcing specific items or custom orders. Let us know what you’re looking for, and we’ll do our best to accommodate your needs!
To ensure the longevity and clarity of your crystal glassware, follow these simple cleaning tips:
Following these steps will keep your Crystal Direct glasses looking beautiful and functional for years to come!
To maintain the beauty and clarity of your crystal decanter, follow these care tips:
Following these tips will help keep your crystal decanter in pristine condition, ensuring it remains a beautiful centerpiece for your wine.
While many of our crystal glasses are made with durability in mind, we recommend hand washing to maintain their clarity and prevent any potential damage. However, some of our glassware, particularly those intended for use in hospitality settings, with thicker bases or specific markings, may be dishwasher-safe.
To ensure the best care for your glasses, we advise the following:
For glasses with intricate designs or delicate craftsmanship, we recommend hand washing to ensure they last longer and remain in perfect condition. If you’re unsure, feel free to contact us for specific care instructions.
To maintain the effectiveness and longevity of your microfiber polishing cloth, follow these simple steps:
By following these simple care steps, your microfiber cloth will remain effective and durable for many uses.
If your product arrived damaged, please follow these steps:
Contact Us Immediately:
Reach out to us at info@crystaldirect.co.za or call +27 (21) 854 4040. Please include your order number, a description of the damage, and photos of the damaged product and packaging.
Return Instructions:
We will guide you through the return process. If needed, we will arrange for a return shipment or you can return the item to one of our locations.
Replacement or Refund:
Once the item is inspected, we will either send you a replacement or issue a refund, depending on your preference and product availability.
Yes, we offer customization options to meet your specific needs. Whether you require branding, engraving, or custom colours, we can accommodate special orders tailored to your business.
To place a special order, simply contact us with your requirements, and our team will guide you through the process, providing expert advice on the best options for your needs.
Please reach out via info@crystaldirect.co.za or call +27 (21) 854 4040 for more information or to discuss your custom order.
At this time, we do not offer a formal gift wrapping service. However, we can provide personalized packaging options upon request for special orders. If you need assistance with a particular presentation or custom packaging for gifts, feel free to contact us at info@crystaldirect.co.za or call +27 (21) 854 4040, and we’ll be happy to help with tailored solutions.
You can check our current job openings by visiting our Careers page (link) on our website. If there are no listings available, you’re welcome to send your CV and cover letter to our HR department at cv@crystaldirect.co.za for future opportunities.
Follow us on social media and LinkedIn to stay updated on new positions.
We offer various shipping options, including standard and expedited delivery. Shipping methods may vary depending on your location and order size. For more details on available options, please contact us directly.
Delivery times depend on the shipping method selected and your location. Typically, standard shipping takes between 5-7 business days, while expedited shipping may take 1-3 business days. For more accurate estimates, please contact us with your order details.
Once your order has been shipped, you will receive an email with a tracking number and a link to track your shipment. You can use this to monitor your package’s progress.
Yes, we offer international shipping. The shipping time and costs will vary depending on the destination country. Please contact us for more specific details regarding international orders.
If your order has not arrived within the expected delivery time, please check the tracking number first. If you experience any issues or delays, contact our customer service team for assistance.
If your package is lost or damaged in transit, please contact us immediately at info@crystaldirect.co.za. We will assist in resolving the issue, whether that involves a replacement or refund, depending on the situation.
We accept returns for products that are unused, in their original condition, and in the original packaging within 14 days of delivery. If you are unsatisfied with your purchase, please contact us to initiate the return process. Custom or personalized items may not be eligible for return.
To return an item, please contact us at info@crystaldirect.co.za or call +27 (21) 854 4040 to receive return instructions. Be sure to include your order number and the reason for the return.
Custom or personalized items, including branded or engraved glassware, are generally not eligible for return. Please check the product details before placing an order.
Once we receive and inspect the returned item, refunds will be processed within 7-10 business days. The refund will be issued to your original payment method.
Unless the return is due to an error on our part (e.g., damaged or incorrect item), you will be responsible for return shipping costs. We recommend using a trackable shipping service to ensure the safe return of your item.
If you receive a damaged or defective item, please contact us immediately at info@crystaldirect.co.za. We will assist in resolving the issue, either by issuing a refund or sending a replacement, depending on your preference and availability of the item.
You have 14 days from the date of delivery to return an item. Please contact us within this period for a return authorization.
If you received the wrong product, please contact us immediately. We will correct the issue and either send the correct item or process a refund for you.
Orders can be cancelled within 24 hours of purchase if they have not yet been processed or shipped. After this time, we cannot guarantee cancellation, but please reach out to us as soon as possible.
You can sign up for our newsletter by visiting our website and entering your email in the subscription form. By subscribing, you’ll receive updates on new arrivals, exclusive promotions, and industry insights.
If you wish to unsubscribe, simply click the “Unsubscribe” link at the bottom of any newsletter email. You can also contact us at info@crystaldirect.co.za, and we will remove you from our mailing list.
Yes, we take security seriously. Our website uses encryption and secure protocols to protect your personal information, including your login details. We do not store payment details, and we follow strict data protection policies to ensure your information remains safe.
Becoming a wholesale partner with Crystal Direct is simple. If you are a business looking to purchase our high-quality glassware in bulk, follow these steps:
For more details, feel free to contact our wholesale team at +27 (021) 854 4040 or via email. We look forward to partnering with you!
Yes, we offer competitive volume discounts for bulk purchases. To qualify for wholesale pricing, the minimum order quantity is 48 pieces. The larger your order, the better the pricing we can offer.
For detailed bulk pricing options and customized quotes, please contact our sales team at info@crystaldirect.co.za or call +27 (021) 854 4040. We’ll be happy to assist you.
Yes! You can request our latest product catalogue by contacting us at info@crystaldirect.co.za or through our website.
We accept credit/debit cards and EFT payment. For wholesale and bulk orders, specific payment terms may apply—please contact our sales team for details.
Yes, the minimum order quantity for wholesale pricing is 48 pieces.
Crystal Direct is a leading South African supplier of premium crystal glassware, trusted by wineries, distilleries, brand houses, restaurants, and hotels.
Address: 10&11 Prestige Place,
Henry Vos Close
ASLA Business Park, Strand
Tel: +27 (0) 21 854 4040
Email: info@crystaldirect.co.za
© Copyright Crystal Direct Trading (Pty) Ltd. All rights reserved.
